No member company of the CBWAA shall engage in deceptive, unlawful or unethical consumer practices. Members shall insure that no misleading statements are made to consumers concerning products that are sold.

All products and services for sale by member companies shall be accurate as to price, quality, value, performance, quantity and availability. A consumers order for products and services shall be fulfilled in a timely manner.

A written order shall be made at the time of sale ,which sets forth what items or services were ordered. The written order should be in a language that is clear and free of ambiguity.

The terms of any warranty or guarantee offered by the seller in connection with any sale shall be given to the buyer in a manner that fully informs the buyer. If the warranty is presented to any member they shall promptly honor the warranty.

Members shall truthfully identify themselves, their company and their products, in person, in brochures, on business cards or through any other contact with consumers.

Members shall inform consumers of the payment options which are available.

Members shall only use graphics that they are legally licensed to use. Members will not use graphics which are of unknown origin to them, graphics which were "snagged" from online discussion lists and websites and any graphics which the member has not purchased a license to use.

If the association receives any complaints about a member, said member agrees to answer the complaint in a prompt and swift manner. Members will be considered responsible for code violations by their solicitors and representatives.

If any member receives three (3) consumer complaints and does not satisfactorily respond to such complaints within 30 days of the date of the initial complaint, shall be removed from our membership