No member company of the CBWAA shall engage in deceptive, unlawful or unethical consumer practices. Members shall insure that no misleading statements are made to consumers concerning products that are sold. All kits must arrive to the consumer as advertised.

All products and services for sale by member companies shall be accurate as to price, quality, value, performance, quantity and availability. A consumers order for products and services shall be fulfilled in a timely manner.

The terms of the kit sale shall be clear and easy to understand. If you are including after-purchase support, it should be stated in clear terms.

The terms of any warranty or guarantee offered by the seller in connection with any kit sale shall be given to the buyer in a manner that fully informs the buyer. If the warranty is presented to any member they shall promptly honor the warranty. If you have a policy of not giving refund on kits, for any reason that information should be specific and prominently placed in your advertising.

Members shall truthfully identify themselves, their company and their products, in person, in brochures, on business cards or through any other contact with consumers. If you are not the original seller of a product you should let the consumer be aware of this.

Members shall only use graphics that they are legally licensed to use. Members will not use graphics which are of unknown origin to them, graphics which were "snagged" from online discussion lists and websites and any graphics which the member has not purchased a license to use. Members should never sell graphics (via a kit or via any other means) to a consumer where the graphics are NOT licensed to be redistributed. Members should not resell or include in any way, programs that they are not licensed to resell or redistribute.